Privacy Policy

Our Privacy Commitments

1. Information We Collect

When you create an account, interact with games, or make financial transactions on jetaz, we collect certain categories of information necessary to provide you with a safe, functional and personalised experience. We collect only what is genuinely required and do not retain unnecessary data.

Personal Identification Information

• Full name, date of birth (to verify 21+ eligibility), nationality and country of residence
• Email address and a unique username chosen at registration
• Mobile phone number associated with your bKash, Nagad or Rocket account
• Government-issued ID details submitted for KYC verification (National ID, passport or driving licence)

Technical and Usage Data

• IP address, device type, operating system, browser version and approximate geographic location (city level)
• Session data including pages visited, time spent, games played, betting history and wagering patterns
• Transaction records including deposit amounts, withdrawal requests and payment method identifiers

2. How We Use Your Information

The information we collect is used exclusively to operate, improve and protect the jetaz platform and its users. We do not use your data for purposes beyond those listed below without first obtaining your explicit consent.

• Account creation, identity verification (KYC) and age verification to ensure all players are 21 or above
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank and Visa/Mastercard channels
• Personalising your in-platform experience, including game recommendations and relevant promotional offers
• Detecting and preventing fraud, money laundering, underage gambling and other prohibited activities
• Responding to customer support enquiries, resolving disputes and providing responsible gaming assistance
• Complying with applicable legal obligations and cooperating with lawful requests from competent authorities

3. Sharing of Your Information

jetaz operates on a strict data-minimisation principle. We do not sell, rent or trade your personal data. We share information only in the specific, limited circumstances described below.

Trusted Service Providers

We engage carefully vetted third-party service providers — including payment processors, KYC verification partners, fraud detection services and cloud infrastructure providers — who assist us in delivering the platform. These partners are bound by strict confidentiality agreements and are permitted to process your data only to fulfil their specific contracted function. They may not use your data for any secondary purpose.

Legal Disclosure

We may be required to disclose your information to law enforcement agencies, regulatory bodies or courts of law when compelled by a valid legal order, warrant or statutory obligation. In such cases, we will disclose only the minimum information required and, where legally permissible, will notify you of such a disclosure.

4. Payment Data & Security

Financial transactions on jetaz — whether via bKash, Nagad, Rocket, Upay or bank card — are processed through encrypted, tokenised payment gateways. We do not store complete card numbers, PIN codes, mobile banking PINs or full bank account details on our servers.

Our platform implements the following security measures to safeguard all user financial data:

• 256-bit SSL/TLS encryption for all data in transit between your browser or app and our servers
• Encrypted storage for sensitive account data at rest, using industry-standard cryptographic practices
• Regular internal security audits and access controls to prevent unauthorised staff access to user data

5. Cookies and Tracking Technologies

jetaz uses cookies and similar local-storage technologies to operate core platform functionality, remember your session preferences, and understand aggregate usage patterns. Cookies we use fall into two categories: (a) essential cookies, which are strictly necessary for login sessions, security tokens and platform functionality — these cannot be disabled without breaking the service; and (b) analytical cookies, which help us understand how users navigate the platform so we can improve the experience. We do not use third-party advertising cookies or cross-site tracking pixels.

You may manage cookie preferences through your browser settings at any time. Please be aware that disabling essential cookies will impair your ability to log in and use the platform. Analytical cookies may be disabled without affecting core functionality.

6. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by our internal data governance policies and any applicable legal obligations. Specifically, transaction records and KYC documents may be retained for up to seven years from the date of the relevant transaction or account closure, whichever is later, in order to meet anti-money-laundering recordkeeping requirements.

When your data is no longer required for the purposes for which it was collected — and once any mandatory retention period has elapsed — it will be securely deleted or anonymised in accordance with our data destruction procedures.

7. Your Rights Over Your Data

As a registered user of jetaz, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team using the email address provided at the end of this policy.

• Right of access — you may request a copy of all personal data we hold about you
• Right to rectification — you may request correction of inaccurate or incomplete data we hold about you
• Right to erasure — you may request deletion of your personal data, subject to legal retention requirements
• Right to restriction — you may request that we limit the processing of your data in certain circumstances
• Right to object — you may object to certain types of data processing, including direct marketing communications

We will respond to all data rights requests within 30 calendar days. Where a request is particularly complex or we have received a high volume of requests, this period may be extended by a further 30 days, in which case we will inform you of the extension and the reasons for it.

8. Third-Party Links and Services

The jetaz platform may contain links to or integrations with third-party services such as game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi). Once you navigate away from jetaz.ws to a third-party site or service, this Privacy Policy no longer applies and we have no control over how that third party handles your information. We encourage you to read the privacy policies of any third-party services you interact with.

9. Minors and Age Restriction

jetaz is strictly an adults-only platform. Use of this platform is prohibited for any person under the age of 21. We do not knowingly collect, process or store personal data belonging to individuals under 21 years of age. All accounts are subject to KYC age-verification procedures prior to activation, and we reserve the right to suspend or permanently close any account found to belong to a minor.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our data practices, operational procedures, legal obligations or platform features. When we make material changes, we will update the "Last Updated" date shown at the top of this page and, where appropriate, notify registered users via their registered email address or via a notice on the platform.

Your continued use of jetaz after any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed of how we handle your information. If any update materially reduces your rights, we will provide prominent notice before the change takes effect.

11. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way we handle your personal data, our dedicated privacy support team is available to assist you. We aim to address all privacy-related enquiries fairly, promptly and with full transparency.