Terms & Conditions

Introduction

Welcome to jetaz, an online entertainment platform offering casino games, sports betting, card games, and more — designed specifically for players in Bangladesh. These Terms & Conditions govern your use of the jetaz website, mobile interface, and all services offered under the jetaz brand.

By creating an account or placing any wager on jetaz, you confirm that you have read, understood, and agreed to these Terms & Conditions in their entirety. If you do not agree with any part of these terms, you must discontinue use of the platform immediately. jetaz reserves the right to update these terms at any time, with changes becoming effective upon publication on this page.

Eligibility & Age Verification

To use jetaz, you must meet the following eligibility criteria. jetaz strictly enforces an age restriction of 21 years or older. Users found to be underage will have their accounts immediately closed and any funds returned after deducting any bonuses claimed.

• You must be at least 21 years of age. This is a hard requirement with no exceptions.
• You must be a resident of Bangladesh or otherwise legally permitted to access online gaming platforms.
• Each player is permitted to hold only one account. Duplicate accounts will be permanently suspended.
• You must provide accurate personal information at registration. Providing false details will result in account closure and loss of winnings.

Account Registration & Verification

Creating an account on jetaz is free. You are required to submit accurate information, including your full name, date of birth, mobile number, and preferred payment method. jetaz reserves the right to request additional identity verification documents at any time as part of our KYC process.

Account Responsibility

You are solely responsible for all activity conducted through your jetaz account. This includes maintaining the confidentiality of your login credentials and ensuring your account is not accessed by third parties. jetaz will not be held liable for losses resulting from unauthorized account access caused by user negligence.

• Keep your password confidential and do not share it with anyone, including jetaz support staff.
• Log out of your account after each session, especially when using a shared or public device.
• Notify jetaz support immediately at [email protected] if you suspect any unauthorized access to your account.

Deposits & Withdrawals

jetaz accepts deposits and processes withdrawals exclusively in Bangladesh Taka (BDT). All financial transactions are subject to identity verification to prevent fraud and money laundering. We support fast mobile banking channels widely used across Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh.

Deposit Policy

Minimum deposit amounts and maximum daily deposit limits may vary by payment method and are displayed during the deposit flow. Deposits made via bKash, Nagad, Rocket, and Upay are typically credited within minutes. jetaz does not charge processing fees on standard deposits, though your mobile banking provider may apply their own transaction charges.

Withdrawal Policy

Withdrawals are processed to the same payment method used for the original deposit wherever possible. All withdrawal requests are subject to a standard verification review. Accounts that have not completed KYC verification may experience delayed withdrawals. jetaz aims to process approved withdrawal requests within 24 to 72 hours, subject to the payment provider's processing times. Withdrawal requests during public holidays in Bangladesh (including Eid, Victory Day, and Independence Day) may take additional time.

Bonuses & Promotions

jetaz offers a variety of bonuses and promotional offers, including welcome bonuses, reload bonuses, free spins, and seasonal promotions tied to events like the BPL, IPL, T20 World Cup, and festive periods such as Eid and Pohela Boishakh. All bonuses are subject to the following conditions:

• All bonuses carry a wagering requirement that must be met before winnings derived from bonus funds can be withdrawn. Wagering requirements are clearly displayed on each promotion's detail page.
• Bonuses are non-transferable and may not be exchanged for cash directly without satisfying the applicable rollover conditions.
• jetaz reserves the right to modify, suspend, or cancel any promotion at any time. Abuse of promotional offers — including creating multiple accounts to claim the same bonus — will result in permanent disqualification from promotions and possible account closure.
• Free spins are valid only on specified games and expire within the timeframe stated in the promotion. Unclaimed or expired free spins cannot be reinstated.

Responsible Gaming

jetaz is fully committed to responsible gaming. We believe that gambling should remain an enjoyable leisure activity, not a source of financial or personal hardship. All players are encouraged to set personal deposit limits, loss limits, and session time alerts directly within their account settings. Players who feel their gambling habits are becoming problematic are strongly encouraged to use the self-exclusion feature or contact our support team at [email protected] for assistance.

This platform is strictly for adults aged 21 and above. If you are concerned about your own gambling or that of someone you know, please visit our Responsible Gaming page for guidance and support resources.

Prohibited Activities

The following activities are strictly prohibited on jetaz and will result in immediate account suspension, forfeiture of all funds, and potential legal action:

• Using automated bots, scripts, or software to gain an unfair advantage over other players or to exploit platform systems.
• Opening or operating more than one account per person, household, or device, with the intent to claim multiple bonuses or evade restrictions.
• Engaging in collusion, match-fixing, or any coordinated strategy with other players to manipulate game outcomes.
• Using funds of illicit origin on the platform, or attempting to use jetaz for any form of money laundering or financial crime.

Intellectual Property

All content on the jetaz platform — including but not limited to logos, graphics, game interfaces, written content, and software — is the intellectual property of jetaz or its licensed partners. You may not copy, reproduce, distribute, or create derivative works from any jetaz content without prior written consent. Unauthorized use of jetaz intellectual property will be pursued under applicable law.

Limitation of Liability

jetaz provides its platform on an "as available" basis and makes no warranties — express or implied — regarding uninterrupted access, the accuracy of odds, or the continued availability of any game or feature. To the fullest extent permitted by applicable law, jetaz shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the platform.

In the event of a technical error — including software malfunction, server downtime, or incorrect display of odds or game outcomes — jetaz reserves the right to void affected bets and, where possible, restore account balances to their pre-error state. jetaz's liability in such cases is limited to the return of the original stake.

Privacy & Data Protection

jetaz collects and processes personal data in accordance with our Privacy Policy. By using the platform, you consent to the collection, storage, and use of your personal information as described therein. We employ industry-standard SSL encryption and secure storage practices to safeguard your data. We do not sell your personal information to third parties. For full details on how your data is used, please review our Privacy Policy page.

Amendments to These Terms

jetaz reserves the right to amend these Terms & Conditions at any time. When material changes are made, we will update the "Last Updated" date at the top of this page. Where required, we may notify registered users via email or in-platform notification. Your continued use of jetaz following any amendment constitutes your acceptance of the revised terms. We recommend reviewing these terms periodically, especially before participating in new promotions or using new features.

Governing Law

These Terms & Conditions are governed by the laws applicable to online entertainment platforms operating in Bangladesh. Any disputes arising from your use of jetaz that cannot be resolved through direct negotiation will be subject to the jurisdiction of the competent courts. jetaz is committed to resolving user disputes fairly and promptly through its customer support channels before any formal legal proceedings are initiated.

Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, our support team is available to assist you. We aim to respond to all enquiries within 24 hours (Bangladesh Standard Time, UTC+6).

Email us at: [email protected]